Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide directly: name, email address, billing information, and account credentials. We also automatically collect usage data including IP addresses, browser type, and service usage metrics to improve our platform.

2. How We Use Your Information

We use your information to: provide and maintain our services, process payments, send service notifications, provide customer support, detect and prevent fraud, and improve our infrastructure. We do not sell your personal information to third parties.

3. Data Storage & Security

Your data is stored on encrypted servers across our global infrastructure. We implement industry-standard security measures including TLS encryption, regular security audits, and access controls. Payment information is processed through PCI-DSS compliant payment processors.

4. Data Retention

We retain your account data for as long as your account is active. Upon account deletion, personal data is removed within 30 days. Server backups containing your data are purged within 7 days of account termination. Billing records are retained for 7 years as required by law.

5. Third-Party Services

We use third-party services for payment processing, analytics, and customer support. These services have their own privacy policies and are contractually obligated to protect your data. Key partners include Stripe (payments), Cloudflare (CDN/security), and our data center providers.

6. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how our website is used. You can disable non-essential cookies in your browser settings without affecting core service functionality.

7. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, export your data in a portable format, and opt out of marketing communications. Contact privacy@name.com to exercise these rights.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@name.com.